CRTC Holding Public Hearing Concerning Sustainable Wholesale Wireless Mobile Services Market in Canada

The CRTC wants to talk about sustainable competition in the wholesale wireless telecommunication services industry

The CRTC wants to talk about sustainable competition in the wholesale wireless telecommunication services industry

Would Canadians benefit and is competition in the wholesale wireless mobile services industry sustainable in the market place?

Gatineau, Quebec (Monday, Sept. 29, 2014) – Starting today at 9 a.m., and until Friday, October 3, the Canadian Radio-television and Telecommunications Commission (CRTC) is holding a public hearing in the Outaouais room of the Conference Centre at Phase IV, 140 Promenade du Portage in Gatineau, Quebec. The CRTC wants to talk with interested Canadians about whether competition in the Canadian wholesale wireless mobile services market can be sustained. In an effort to ensure Canadians benefit from a state-of-the-art, world-class telecommunication system through the decades to come.

The 700MHZ wireless spectrum auction didn't add as much competition for your services as first thought

The 700MHZ wireless spectrum auction didn’t add as much competition for your services as first thought

Interested people can hear an audio fee of the public hearing here. You can also watch a webcast of the hearing here

For general inquiries about the public hearing: Telephone: 819-997-0313 or email communications@crtc.gc.ca. Toll-free # 1-877-249-2782. You can also go here to view the original reference and find more information. http://www.crtc.gc.ca/eng/archive/2014/2014-76.htm

To file a complaint or ask further questions go here

People on twitter wanting to follow the discussion online using this @CRTChearings, hashtag: #CRTCWireless.  Just search on Twitter.

If you’re thinking about a new cell phone plan? Read “Looking for a new cell phone plan“.

Read about Cisco and Wilocity Partnering on Developing Next Generation 5GB Tri-band Wi-Fi.

MTS Offering Canadians Access to iPhone 6 & iPhone 6 Plus

MTS is now offering customers in Manitoba access to the new iPhone 6 and iPhone 6 Plus

MTS is now offering customers in Manitoba access to the new iPhone 6 and iPhone 6 Plus

Customers can purchase a new iPhone 6 or iPhone 6 Plus at a nearby MTS Connect store

Winnipeg, Manitoba (Sept. 29, 2014) – Starting on Sept. 15, 2014 residents of Manitoba can purchase a new iPhone 6 (CA$265 for 16 GB model) or iPhone 6 Plus (CA$375 for 16 GB model) through the MTS Connect store. Currently, almost 75 percent of residents can connect to MTS’s 4G LTE wireless network, and future plans include providing access to this state-of-the-art wireless network for every citizen of Manitoba.

The new iPhone 6 (6.9 mm) and iPhone 6 Plus (7.1 mm) feature some of the newest and most innovative advancements in iPhone history, packed in a lighter and thinner package users are finding easier to handle and use. Designers have added the new A8 chip, which features second generation 64-bit architecture made to offer amazingly fast performance, and improved energy efficiency for better battery life and less charging.

MTS is delighted to add the amazing iPhone 6 and iPhone 6 Plus to our extensive wireless line-up,” said MTS President Kelvin Shepherd. “We are very pleased to offer the new iPhones with a range of attractive data plans that allow our customers to connect to our 4G LTE network with speeds of up to 150 Mbps. iPhone 6 and iPhone 6 Plus customers will also be able to take advantage of free access to all MTS WiFi Hotspots so they can enjoy the incredible features to the fullest.”

MTS is currently offering customers in Manitoba four different plans to meet their daily needs. You can check out the different plans being offered by MTS here. The plans being offered do require customers to sign a 24 month service contract.

For more information on the new iPhone 6 or iPhone 6 Plus, visit www.apple.com/iphone

Read about the Canadian governments latest Global Privacy Sweep results.

Read about Bell’s Ready-to-go Travel Passes for international travellers.

Read about the Canadian Wireless Code and what it means for you.

 

 

Bell Aliant Customers in Three Quebec Cities Now Have Access to FibreOp Service

"Celebrating the launch of FibreOP in three communities in Quebec : Luc Vandal, Sales Manager, Eastern Quebec, and Dominique Trudel, Regional Vice President, Customer Care and Community, Quebec and Ontario. (CNW Group/Bell Aliant Inc.)".

“Celebrating the launch of FibreOP in three communities in Quebec : Luc Vandal, Sales Manager, Eastern Quebec, and Dominique Trudel, Regional Vice President, Customer Care and Community, Quebec and Ontario. (CNW Group/Bell Aliant Inc.)”.

Watch HD TV, download Internet content at over 250 Mbps and phone around the world

Quebec, Canada (Sept. 22, 2014) – Canadians in three cities in the province of Quebec can now watch television, download content off the Internet at up to 250 Mbps, and make phones calls across the world using Bell Aliant’s world class fibre optic network. Customers in Alma, Saguenay, and Victoriaville can now purchase Bell Aliant’s FibreOP service, while customers in Saint-Felicien should be able to take advantage of this offer near the end of October. They also have plans to offer this service to customers in La Baie, RiviereduLoup, Roberval and Thetford Mines by the end of the year.

“Launching our FibreOP service in these first three Quebec communities is a significant milestone for us and we are on track to complete the additional communities by year end,” said Karen Sheriff, President and CEO at Bell Aliant. “With today’s digital lifestyle, speed matters more than ever and FibreOP is designed to deliver the best Internet and TV experience today and in the future. We can’t wait for customers to see the difference our world class network makes in their everyday lives.”

“This $70 million investment means people in the municipalities, including Saguenay, will have access to an Internet and TV experience that is on par with what is available in large urban centres,” said Jean Tremblay, Mayor of Saguenay.

Bell Aliant’s FibreOP service includes the fastest available Internet speeds in the country, with potential to increase download speeds to unheard of limits in the future. Customers using their television service have access to a HD verified network, offering users the ability to connect with people on Facebook, Twitter, the Weather Network, Galaxie, and TMN Go.

For more information, or to sign up for Bell Aliant’s FibreOP service, visit a Bell Store near you, or www.fibreop.ca.

Source: Bell Aliant Inc.

Bell Adds Ready-to-go Travel Data Passes for International Travellers

Bell has added Travel Data Passes for international travellers to their roster of outstanding wireless services

Bell has added Travel Data Passes for international travellers to their roster of outstanding wireless services

Montreal (December 02, 2013) – Bell customers planning on travelling to Europe, Mexico, China and a host of other international destinations in the future will be paying less for mobile  data roaming during their stay. Bell added ready-to-go Travel Data Passes for mobile data roaming to its roster of outstanding wireless services recently. A handy and accessible way to for Bell customers to get rid of overage charges, keep track of their data use in real time, and even add more Travel Data Passes. At the same time the wireless service provider also introduced even further data roaming cost decreases for customers to a lot more international destinations.

“Bell is committed to ensuring international roaming is affordable and worry-free for our mobile customers. With real-time usage updates, Travel Data Passes make it easy to buy and manage the data you need no matter where you may roam,” said Wade Oosterman, President of Bell Mobility and Residential Services, and Chief Brand Officer at Bell. “Bell continues to work with international telecom suppliers to cut the cost of roaming to the places worldwide that Canadians travel to the most. We started with the United States and Caribbean sun destinations earlier this year, and we’re pleased to extend data roaming price reductions to Europe, Mexico, China and other major international destinations today.”

Bell wireless service users can buy Travel Data Passes before leaving for their trip or even using the self-serve application on their cell phone. Bell customers that forgot to buy a Travel Data Pass will be sent a text message by Bell letting them know how easy it is to purchase a pass at any time.

Bell wireless customers have the ability to determine how much of their data plan they have used on a moment-to-moment basis. Their data utilization is also updated by as much as 80 to 100 percent when roaming. Bell consumers without a Travel Data Pass that keep on roaming will be told once they have used $25 on data usage and their ability to send data will be stopped once they spend $100.

Bell decreased data roaming prices for regions in Zone 1, which covers most of the European countries, places like Mexico, China, Turkey, Australia and New Zealand, and additional regions of the world. Bell customers can buy a Zone 1 Travel Data Pass for $30, which allows them up to 50 Megabytes of Internet and other data usage.

The Canadian Wireless Code

The CRTC unleashed the Canadian Wireless Code today

The CRTC unleashes the Canadian Wireless Code

Know your rights and obligations

The Canadian Wireless Code goes into effect today around the country and wireless service providers and consumers need to know their rights and obligations under the new wireless code of Canada. Here we discuss some of the rules and regulations wireless service providers need to know in order to do business in Canada and consumers need to understand to make sure they get the services they pay for at a fair price.

Clear and plain language

  • Your wireless service provider must communicate using clear and plain language understood by both parties. The wireless service provider must make sure all documented agreements or legal documents are written and edited to ensure consumers can easily understand their rights and obligations under the contract.

  • All fees, prices and applicable taxes for wireless services provided must be clearly set out in the written agreement between the service provider and consumer.

  • The wireless service provider is not allowed to add any overage charge for wireless services provided on an unlimited basis, unless these charges are clearly documented in the fair use policy.

Legal contracts and agreements

  • Your wireless service provider has to give you a permanent copy of the written agreement at no expense under the following circumstances.

  • If you agree to the terms of your current agreement with your wireless carrier in person, your wireless service provider must provide you with a copy of the agreement immediately.

  • If you agree to the terms of a wireless service provider contract online or on the phone, the service provider must provide you with copies of the legal documents within 15 days of you signing the contract. Should the wireless service provider fail to provide the required documents within the specified period of time or the terms and conditions included with the legal agreement are different than those agreed to, the consumer is legally entitled to cancel the contract without penalty within thirty days of receiving the legal documents.

  • Your wireless service provider is legally required to provide you with a copy of the legal agreement between you at no charge during the commitment period. This document must be paper unless the consumer expressly requests an electronic copy of the agreement. Customers with disabilities are entitled to request a free copy of the agreement in a different format anytime during the commitment period.

  • If you sign an agreement with your wireless service provider to provide you with postpaid services, the document must list a number of key terms and conditions. These terms and conditions are listed on the CRTC website here http://www.crtc.gc.ca/eng/info_sht/t14.htm.

Additional wireless service contract topics

The link above will take you to the CRTC website where the Canadian Wireless Code is posted for the convenience of all Canadians. Here you will find additional information on everything included in the Wireless Code of Canada. This includes prepaid service contracts, providing the consumer with a Critical Information Summary, making changes to postpaid wireless service agreements, and topics related to managing bills. They also cover security deposits, issues related to mobile devices, disconnections, canceling and extending current wireless service contracts, and the expiration of prepaid cards.

Canadians concerned about making sure they understand the new Canadian Wireless Code and their rights and obligations should check out the website above for more information. This will help you get the best wireless services you can for a fair price and make sure your rights under the Wireless Code are upheld.

Canadians and the Wireless Code

Lord Davis Ellis tells Canadians what they want

Lord Davis Ellis tells Canadians what they want

The words and terms used in the Wireless Code of Canada

The Canadian Wireless Code will take effect on December 02, 2013 and this event will help average Canadians better understand their rights and obligations as contained within their contracts with their wireless carrier. The Canadian Wireless Code uses words and terms with specific meanings and definitions which the average Canadian probably doesn’t have much experience with. Here we discuss many of these words and terms and provide definitions to help you better understand your rights and obligations under the Canadian Wireless Code.

  • The Canadian Radio-television and Telecommunications Commission (CRTC) is a public organization that regulates and supervises the Canadian broadcasting and telecommunications system to ensure that Canadians have access to a world-class communications system.

  • The Commissioner for Complaints for Telecommunications Services Inc. (CCTS) is an independent organization dedicated to working with consumers and their wireless service providers to resolve any complaints relating to their wireless services. This organization collects data on complaints filed by customers, answers consumer complaints, and helps both parties come to an agreement consistent with the Wireless Code of Canada.

  • The commitment period is the term or duration of the contract you signed with your wireless service provider. The commitment period for a fixed-term contract is the full length of the contract, while the commitment period for indeterminate contracts is the current month or billing cycle.

  • A contract is a legally binding agreement between a customer and a wireless service provider to provide wireless services. A written contract is a legal document that outlines the content of the contract between a customer and wireless service provider.

  • Device subsidy is the difference between the price on a cell phone or smartphone when it’s purchased from a wireless service provider without a contract and the amount you paid for your cell phone or smartphone when you agreed to your current contract.

  • An early cancellation fee is a charge that could be applied if a customer cancels their service before the end of the commitment period.

  • A fair or acceptable use policy provides information on what is considered to be unacceptable use of the service providers wireless services. This policy also covers the consequences of improperly using wireless services, such as disconnection or wireless service suspension or a modification of current wireless services available to a customer.

  • A fixed-term contract is a legally binding agreement of a set amount of time, usually one, two or even three years in duration.

  • An indeterminate contract is one without a specific length of time that is usually renewed monthly.

  • The key contract terms and conditions are parts of the agreement with your wireless service provider which they cannot change without your consent. These terms are listed in section B.1. (iv) a-e of the Wireless Code of Canada.

  • A locked cell phone or smartphone is a wireless device programmed to work only within the wireless network of the service provider you originally purchased the device from.

  • The minimum monthly charge is the minimum amount you have to pay for wireless services each period, even if you do not use all of the optional services available or have any extra fees or overage charges. This charge could even be subject to applicable taxes, if this is included in the contract you signed.

  • Mobile premium services or premium text messaging services are text message services customers can subscribe to for a little extra money, usually on a per-message basis.

  • Optional services are additional services you can add to your wireless plan for a little extra charge, like caller ID or call forwarding.

  • An overage charge is a fee added to a bill for going over the established limits of a wireless service plan or service.

  • Pay-per-use services are services you can select to add to your wireless service agreement, such as international roaming, which is usually recorded and charged depending on the amount you use the service.

  • Postpaid wireless services are services you pay for after you use them, usually when you get the monthly bill.

  • The privacy policy is a document that explains how your wireless service provider will use the personal and financial information you provide.

  • Roaming is the ability to use your wireless services when you are outside your service providers network coverage area.

  • Service coverage maps are illustrations of the regions around North America or Canada where your wireless services are available.

  • A subsidized cell phone or smartphone is one that has been sold to a customer by a wireless service provider for less than the retail price as part of an agreement.

  • Unlimited services is the unlimited ability to use certain wireless services, like unlimited local calling, for a certain price.

  • Wireless services are retail mobile wireless voice and data services provided for a charge.

These definitions should help you better understand the Canadian Wireless Code. The Wireless Code of Canada goes into effect on December 02, 2013. We will bring you more information and news on the fallout from this news in the weeks and months ahead.

Editor and Chief: Warren Wong

Things Customers Need to Know About The Wireless Code

Know your rights under the Canadian Wireless Code of Conduct

Canadian wireless service providers have a code of conduct they must follow called the Canadian Wireless Code

The Canadian Wireless Code becomes law on December 02, 2013

The Wireless Code of Canada was created by the Canadian Radio-television and Telecommunications Commission (CRTC) to help consumers of retail mobile wireless services better understand their rights and obligations as contained within their contracts with their wireless service provider. The Wireless Code was also created in order help improve relations between consumers and wireless service providers and add to an energetic wireless marketplace.

All service providers must follow the same rules of conduct

The Wireless Code applies to all wireless services offered by wireless service providers in Canada and to all wireless service providers. This includes wireless services bought on a stand-alone basis or as part of a bundle, all wireless services paid for in person, online or over the telephone, and all postpaid wireless services. All parts of the Wireless Code apply to postpaid wireless services.

We suggest consumers who believe their wireless service provider is not following the guidelines set out in the Wireless Code of Canada should try talking to their service provider first. If the consumer is not satisfied with the results or answers obtained they should then contact the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) at the address we provide below.

Contact the Commissioner of Complaints for Telecommunications Services

Mail: P.O. Box 81088, Ottawa ON K1P 1B1

Website: http://www.ccts-cprst.ca

Toll-free: 1-888-221-1687

TTY: 1-877-782-2384

Email: response@ccts-cprst.ca

Fax: 1-877-782-2924

Rate your wireless service provider by taking part in our online survey below.

Editor and Chief: Warren Wong

Looking for a New Cell Phone and Plan

Frustrated with your current wireless carrier and need to make a change

Frustrated with your current wireless carrier and need to make a change

Let’s Compare US Wireless Carriers

US cell phone news – November 07, 2013 – We’ve listed the five top US wireless carriers in order of relative overall performance below, because we feel a wireless carriers’ performance is most customers primary consideration when first considering a wireless carrier.  However, if you tend to travel a lot internationally or through backwash rural areas of the United States, the type of network that your wireless carrier uses and the way you use your cell phone maybe worth examining as well.  After the list below you will find our suggestions on how to go about changing wireless carriers and selecting the right wireless provider for your home and business needs.

VERIZON WIRELESS

Verizon Wireless has stores across America where you can purchase a new cell phone and plan today

Verizon Wireless has stores across America where you can purchase a new cell phone and plan today

How good – consistently a top performer in customers surveys by independent sources like Consumer Reports and in our own independent surveys.  Always among the better national carriers in responsiveness to customer questions, inquiries and complaints.  Networks – CDMA and analog.  Verizon offers analog access on only a few of its new phones, which could mean less coverage in some rural areas of the country.

ALLTEL

Alltel Wireless is a top wireless carrier with locations across the continental US

Alltel Wireless is a top wireless carrier with locations across the continental US

How good – Alltel has been a consistent top performer in all three metro areas where they have sufficient data to rate it, but only three of course.  Notably good for both connectivity and customer service in all areas, including helpfulness in responding to questions, inquiries or complaints.  Networks – CDMA or analog.

T-MOBILE

T-Mobile sells smartphones and cell phones

T-Mobile sells smartphones and cell phones

How good – A solid consistent performer in all the metro areas where there is sufficient data to rate their service, but marred by lack of service in some places.  Also ranked among the better providers in responsiveness to customers questions, inquiries and complaints.  Networks – GSM only.  Most of its phones can be used outside the United States because of this fact though.

CINGULAR

Cingular Wireless is a top wireless carrier selling cell phones and plans to Americans

Cingular Wireless is a top wireless carrier selling cell phones and plans to Americans

How good – AT & T consumers reported middle to low levels of satisfaction with poor sound and voice quality.  Static and busy circuits were common problems, as they have been in previous surveys conducted.  Relatively low performance for helpfulness in handling customer questions, inquiries and complaints.  Networks – Primarily GSM, some TDMA and analog.  Most GSM phones can also be used in many parts of the world.

SPRINT

Sprint sells cell phones like this Galaxy and plans to match

Sprint sells cell phones like this Galaxy and plans to match

How good – One of the poorest performers in terms of overall performance and customer satisfaction.  Had more dropped calls than other carriers in all situations.  Sprint merged with Nextel in 2005, and our results do not include former Nextel customers or those who receive Nextel service from Sprint, because their phones operate on a different network than Sprint customers.  Networks – Sprint uses CDMA but can roam using analog.    If you’re ready to switch to a different cell service provider, here’s how to find a wireless carrier more likely to meet your personal and business standards.

Finding the right cell phone and plan for your business and home needs

If you live in a major metropolitan area focus your search on the wireless carriers at the top of the list, in most of these population centers there are up to three carriers to choose from when making your choice.  To choose from the top wireless carriers in your area, check the online coverage maps for each carrier at their web sites, paying special attention to where you live, work and plan on traveling.  These online maps can vary in detail and accuracy, so you should go one step further. Ask people you know who travel, work and live on the same streets as you which wireless carrier they use and if they get consistently good service.

Depending on how often you use your cell phone while in rural areas or outside the continental United States, you’ll want to pay close attention to which network the wireless carrier operates on.  The major digital networks are CDMA (code division multiple access) and GSM (global system for mobile).  The advantage of CDMA is that many CDMA phones incorporate analog backup for roaming in areas where a digital signal is unavailable.  Many GSM phones, however, provide coverage in other countries, a plus for those of us planning to spend a lot of time away from home.

Once you choose a wireless carrier, be sure to take advantage of the trial period most carriers offer.  If you find that the service is poor or nonexistent in places where you need it most, cancel that contract and try another of the highly rated wireless carriers on the list.

If you’ve settled on a wireless carrier, you can go directly to its web site and compare the cell phone plans it offers.  As we’ve noted in the past, however, you might have to poke around a little to find the cheapest plan the carrier offers, or else call the wireless carrier directly and ask.  Comparing plans of different wireless carriers is relatively simple on web sites like Letstalk.com (click on Service Plans, then Compare).

If the amount of shekels you spend is your primary concern, the best way to compare is on a per-minute basis.  For example, when we recently checked rates for Tampa, Florida, Sprint and Verizon were both offering 450-minute plans for $39.99 a month, or about 9 cents a minute.  T-Mobile offered 600 minutes for the same $39.99, or about 7 cents a minute.

If you only use your cell phone for roadside emergencies or make very few calls, consider a prepaid or “pay as you go” plan.  When comparing prepaid plans, pay special attention to what the wireless carrier charges per minute, how soon minutes expire, and whether your minutes can be rolled over.  Although we haven’t rated prepaid carriers, some of the major providers are T-Mobile, TracFone, Verizon, and Virgin.  You can buy prepaid phones and refill minutes at electronics and office supply stores, as well as online and in Canada online or at specified stores.

Saying goodbye to your old wireless carrier isn’t always easy

Saying goodbye to your old wireless carrier will be very easy if your contract has expired.  Just ask your new wireless carrier to switch your existing (and, by law, portable) cell number to your new cell phone.  If however, you still have months or years to go on your contract with your current wireless carrier, the switch is a little trickier, especially since you could be facing a whopping early termination fee.  If you’re desperately unhappy with your plan and wireless carrier, you may want to just pay the fee and get them out of your life forever.  As much as we hate to admit it, paying a penalty of $150 to get out of a deal may be no worse than paying $50 month after month for service you’re not getting or that drives you insane.

Well that’s it for this article, join me next time.  Happy talking!

P.S. Looking for a great way to reduce your monthly landline phone bills? Read Internet Phoning Versus a Traditional Landline or Cell Phone Service“.

Internet Phoning Versus a Traditional Landline or Cell Phone Service

Voip requires a specific setup in your home or business to work

VoIP, unlike a modern cell phone,  requires a specific setup in your home or business to work

Recent surveys of customers using Voice over Internet Protocol shows increasingly happy customers, but nothing is perfect. 

Cell Phone News – November 04, 2013 – Tired of paying large telephone bills for traditional landline telephone service, looking for a little monetary relief from the onslaught of your progeny’s social needs and your wife’s marathon telephone sessions, take a look at the improved service of Voice over Internet Protocol (VoIP).  Called VoIP by many users who are saving as much as $20 to $50 or more a month by doing business with one of the many VoIP service providers in Canada, it transmits your telephone calls over the same Internet network that delivers your e-mail messages. It is also more and more popular with cell phone users and people with a traditional landline, who often like to have all three communication options in both their private and business life.

Providers of this service are telephone companies, cable operators, and newcomers such as Vonage but check the area where you need service to find the one that suits your needs best.  Other companies providing this service include Vocalocity, Jive, RingCentral, Phone Power, ITP, and Mitel. Typically unlimited local and domestic long-distance plans cost around $10 to $30 a month, depending on your provider and services included with you’re plan.  Just about all include telephone and cell phone features normally seen, such as voice mail, caller ID, and call waiting and additional services not available with a landline or cell phone plan, such as the ability to make local calls with your home phone number even when globetrotting thousands of miles away from your residence.

Vocalocity helps small business around Canada stay connected and in business

Vocalocity helps small businesses using cell phones in Canada stay connected and profitable

Jive communications provides VoIP services, but keep your new cell phone around, just in case

Jive communications provides VoIP services, but keep your new cell phone around, just in case

Some VoIP users say the combination of price and services is heads above typical landlines and some cell phone plans, but does VoIP deliver on promised services or is it just more hype.  Surveys conducted by industry specialists using test subjects who have used this emerging technology for at least one year indicate customers are generally satisfied with the service provided.  Over fifty percent indicated their telephone bills had dropped and the level of service was about the same as traditional landline or cell phone service.

Customers aren’t all happy with VoIP

People using VoIP indicated dissatisfaction with issues like the 911 emergency service, so we suggest you keep your landline and cell phone, even if you opt for VoIP for day to day use.

Around fifty percent of the VoIP consumers surveyed cited reducing local and domestic long-distance phone bills was the main factor in their decision to try the service.  Surveys indicated that around 80% of users with lower bills saved around $20 a month, and 34% saved over $40 or more.  Users with lower bills also indicated sound quality and unreliability in comparison to a cell phone or landline were not an issue they had to live with to achieve the monetary savings provided by this emerging technology.

Around 57% of those surveyed and who had used VoIP, a cell phone and landline service previously reported internet phone calls sounded at least as good as calls made on their traditional landline phone or cell phone, while the other 43% said their landline and cell phone always sounds better.

50 percent of the people surveyed and who had used VoIP, a cell phone and a landline before reported no difference in their ability to make and receive calls reliably. The rest were split down the middle in rating either a cell phone, VoIP or landline as the most reliable.

Generally, users of both VoIP and a cell phone reported internet phoning to have more reliable connections than their cell phone and comparable sound quality.

While many of those surveyed had no problems with VoIP, almost 33% reported at least one dropped call or difficulty making or receiving calls within a week of starting the service and some had occasional problems listening to callers or being heard.

Things to be aware of with VoIP

If the typically positive reports of VoIP user’s maybe piques your interest in buying the VoIP service, here are a few things you should be aware of before signing on the dotted line.

You will probably be moving to a new phone company that provides the VoIP service you desire. Some landline and wireless providers, such as AT&T and Verizon, offer VoIP service, but you’ll also encounter names you haven’t associated with telephone service. These big names including cable giants like Cablevision and Time Warner Cable, as well as businesses that specialize in VoIP, like one of the largest mainstream VoIP providers Vonage, a VoIP only provider.

The good thing about VoIP is you can use any standard touch-tone phone with the service, and the person you’re contacting doesn’t need special equipment or internet access to receive your calls.  Typically you plug your phone into an analog telephone adapter, called an ATA, which you can purchase at a retail store near you for about $100 or less; some companies even provide one at little or no expense to the user.  The adapter hooks to a router or modem, which in turn connects up to the cable or DSL line that serves as your broadband connection.

Only one phone needs to be connected to the VoIP adapter, but if you have more than one phone connected to the line you can use a cordless phone with several handsets or a multiple-jack device with the adapter.  You could use existing phone wiring and jacks to plug your home or business phones into the VoIP line, but only if your willing to give up your landline, which we don’t recommend just yet.

You might be able to have your landline phone number reassigned to the VoIP line you’re planning on using, but only if you cut your landline service and as we said this is not recommended.  It will take a few weeks for the transfer to go through, so you’ll be using a temporary number during the transition period.  The only exception to this rule is if you’re using broadband access through DSL, in this case you may have to keep your current number for that line and get a new number for the VoIP line.

If you would rather have a new phone number with your new VoIP line, you can usually choose the area code yourself.

Like any service VoIP has its drawbacks and clearly isn’t for everyone, some of the reasons indicated for not using this service over a cell phone provider or landline include .  It requires a broadband internet connection that can cost up to $30 to $45, if you have it installed so you can use VoIP.  You will need to know the ins and outs of a computer to get VoIP up and running, about 40% of those who installed it themselves reported problems and even experts can have problems.  They said it took them more than two hours to install, several return visits or even some replacement hardware to get it up and running.  If you lose power or the internet connection at your residence your VoIP phone won’t work, we suggest buying a backup battery that will provide about four to six hours of talk time.  Security is an issue with any emerging technology using the internet because of the risk of vulnerability to viruses and hackers and the inability to provide business services in many cases, but no incidents have been reported so far.

Why not purchase a cell phone and plan and VoIP service

The bottom line indicates the potential to deal with the possible problems associated with internet phone service to make it work, but VoIP will increase the time you can talk on the phone, save you shekels on your phone costs and add useful features not seen with typical landline phone service.  Though we urge you to keep a corded phone requiring no power, a cell phone or smartphone, and a traditional landline for emergency situations, if you do opt for the VoIP service.

Customers deciding not to go with VoIP that still want another option to a landline can always purchase a cell phone and plan through one of the top Canadian wireless carriers. Over twenty million people in Canada have opted to purchase a cell phone and cell phone plan through one of these companies and customers report this choice is a good road to take. Check out the latest cell phones and cell phone plans being offered by Canadian wireless carriers and we think you’ll be pleasantly surprised.

You could even decide you need VoIP, a landline, and a new cell phone and plan to give you more backup in case of an emergency situation. It always helps to have an alternate plan, should you require it, and if an emergency happens, you never have time.

Want to know more about CellPhoneHelp blog? Read the About CellPhoneHelp page.